Troubleshooting / Debugging

Most Common Issues with Initial Setup

By January 5, 2021No Comments

What are the most common issues with the initial setup of ClassyPress? Slow Servers & Invalid Credentials.

#1.) Server Response Is Slow / Times Out

One of the most common issues across all hosting platforms is the server timing out. This typically occurs when Classy’s API is getting bombarded with requests and/or a server is temporarily out of available resources. Luckily, there’s an easy fix. You simply need to disable the automatic update feature which stops making calls to Mittun’s server and Classy’s.

Go to ClassyPress => 1.) General Settings => 2.) Advanced => 3.) Select “disable Plugin Autoupdate” => Update/Save Settings.

See below screenshot.

#2.) Invalid Credentials

The most common issue with setting up ClassyPress is not properly copying-and-pasting the credentials correctly.

One trailing or leading space will cause the plugin to not work! So, let’s show you how to make sure everything is entered correctly.

Common issues:

  1. Trailing spaces (should have no spaces)
  2. Leading spacing (should have no spaces)
  3. Incorrect ID – wrong number or includes letter (should only be numbers)

Please see the graphic below for further explanation.

Once entered correctly, you will be able to see all of your Classy campaigns in the dropdown selector menu when creating a new campaign, leaderboard or combined campaign. Please see the below graphic for further clarity.

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Last updated on October 13, 2017

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